Frequently Asked Questions | IQOS Armenia

• switch off your IQOS holder
• wait for at least 30 seconds to cool down the blade
• remove the cap
• slide open your IQOS Cleaning Tool and check if it is not deformed and free of particles

Insert

• with a straight and gentle gesture, insert the IQOS Cleaning Tool till it touches the bottom of the heating chamber
• do not twist yet.

Clean

• without any further pushing pressure, gently twist IQOS Cleaning Tool 2-3 times
• stop twisting, and extract the Tool straight from the holder
• gently tap the holder and the Cleaning Tool to remove the tobacco residuals:

Finalize – use the IQOS Cleaning Sticks as a finishing touch.

• insert the IQOS Cleaning Stick straight along the chamber
• do not push or hit against the blade
• do not attempt to clean the blade
• in case IQOS Cleaning Stick is blocked, do not force it. Simply use the IQOS Cleaning Tool and repeat the above steps.

IQOS Cap

• Clean the inside of the IQOS Cap from the top with the IQOS Cleaning Sticks
• Clean the bottom of the Cap with the IQOS

Cleaning Tool:

• Insert the IQOS Cleaning Tool till it touches the bottom of the Cap
• Without extra push, gently twist the IQOS Cleaning Tool 2 - 3 times
• Stop twisting, and gently tap both the cap and the IQOS Cleaning Tool to remove tobacco residuals.

• robust outer shell improves shock resistance of the device
• new side door opening tested to guarantee reliable device performance
• new technology provides longer battery life
• electronic chamber* of your IQOS 3™ holder has been redesigned for improved device reliability.
*Electronic chamber refers to the area of the IQOS holder, where the electronic elements are located.

• At the start of the heating (once you press the button to start) - one vibration
• When the device is ready to be used - two vibrations
• When the experience is nearly complete (30 seconds prior to the end of the tobacco session) - two vibrations.

• At the start of heating (once you press the holder button to start)
• When the experience is nearly complete (30 seconds prior to the end).

• the holder light on the IQOS 2.4 PLUS pocket charger indicates a holder malfunction.
• A slowly pulsing red light while charging means that the holder battery is reaching the end of its lifecycle.
• The bottom light on the pocket charger Battery Status indicates a pocket charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)

• Holder is not charged
• Device is outside its optimal operating temperature (10°C - 40°C)
• You pressed on the holder button during usage - holder malfunction
To resolve the issue, you may try the following:
• Check that the IQOS 2.4 PLUS pocket charger is switched ON and has enough power
• Place the holder in the pocket charger and wait until it is fully charged (up to 4 minutes)
• Ensure your holder’s electric contact is clean
• If none of the above works, perform a reset of your device
Still no luck? You can go through self diagnostics through our Viber Assistant, contact Customer Care or visit IQOS Stores nearby

If you have a new lil SOLID 2.0 device and will be using it for the first time, first wake it up from sleep mode by pressing the button for 2 seconds or connecting the charger to the charging port. A full charge will take approximately 2 hours.

• Slide open the Cover of the stick insertion part at the top of the device.
• Insert a Fiit™ tobacco stick with the tobacco part facing down.
• Press the button for 2 seconds until vibration occurs. State LED blinks in ice blue and the device vibrates simultaniuosly. Pre-heating takes about 25 seconds depending on the use environment. When the preheating process ends, the State LED lights come on and vibrations occur simultaniously to indicate that the tobacco stick is ready for use.

Your device is ready to use!

The experience lasts for 14 puffs or up to 5 mins, whichever comes first. 30 seconds prior to the end of the session or when the last 3 puffs are left the device will vibrate once and the State LED will blink in ice blue until the end of the session. When the session comes to an end, the State LED and the device turn off automatically. You do not need to press the button.

To extract the tobacco stick, twist the tobacco stick more than 3 times in one direction.

You may use the device up to 3 consecutive times without waiting time between 3 sticks.

To check the charge level of the lil™ SOLID 2.0 device press the Button or plug the device in a power outlet using the supplied USB Cable and AC Power Adaptor.

The charging status of the device is displayed as follows:

• Blue (100 ~ 60% charged),
• Ice blue (60 ~ 30% charged),
• Orange (30 ~ 1% charged),
• Red (the device needs to be charged).

To reset your lil SOLID 2.0 device, you need to do a few simple steps:

• Press the Button for 8 seconds (even if vibration occurs within 2 seconds).
• The State LED will blink twice in red, orange, ice blue and blue, sequentially.
• When the device is reset, the State LED lights in ice blue for 1 second, and vibration occurs twice, simultaneously.

Always turn OFF the device before cleaning. Let it cool down after the last use.

• To use the Cleaning Wiper, gently snap open the side with the ⊙ mark.
• To use the Cleaning Brush, gently snap open the according side.
• Remove the cap from the device.
• Insert the Cleaning Wiper into the device and clean the device by spinning the cleaning wiper. Repeat this steo with the cleaning brush.

The lingering smell most probably comes from the non-regular or non-thorough cleaning. We recommend cleaning the device on a regular basis after using 1 pack of sticks.

If you continue to use the device without removing the debris or remnants, the device can heat up the remnants, which can produce the lingering smell.

There are three variants available: Fiit REGULAR, CRISP and REGULAR SKY.

Fiit™ tobacco sticks are designed to be used with lil™ SOLID device.

Both, cigarettes and Fiit™ tobacco sticks contain nicotine, which is addictive. However, this is the only common point.

In cigarettes, the tobacco is burnt, whereas with Fiits its heated when used with the lil™ SOLID 2.0.

Because lil™ SOLID heats the tobacco rather than burning it, using Fiit™ you will experience less smell than cigarettes* and a true tobacco taste without ash or smoke.

*Source: Study conducted in Russia with 326 legal age smokers and heated tobacco users, September 2020.

Technically it is possible, because the dimensions of Fiit and HEETS sticks are the same. However, we do not recommend using Fiit sticks with IQOS device, as Fiit sticks are specifically designed for lil SOLID device. To get the best performance of the device with tobacco sticks and consumer experience, only use Fiit sticks with lil SOLID device.

IQOS with HEETS and lil SOLID with Fiit are different tobacco heating systems. The difference is in the substantiated benefits applicable to the relevant system. While both systems have scientific substantiation confirming the absence of combustion and emit significantly lower levels of harmful chemicals compared to cigarettes*, IQOS has scientific evidence, including longer term clinical evidence, which shows that switching completely from cigarettes to IQOS presents less risk to your health than continued smoking. Also studies** showed that the satisfaction of those who switched completely to IQOS is comparable to those who continued to smoke cigarettes. These benefits are substantiated only for IQOS when used with HEETS sticks as a system. Whereas, lil SOLID’s reductions in levels of harmful chemicals compared to cigarettes is substantiated only when lil SOLID is used with Fiit sticks as a system.

IQOS and lil SOLID are not risk-free. Both deliver nicotine which is addictive.

*Source: Reductions in levels of a range of harmful chemicals (excluding nicotine) compared to the smoke of a reference cigarette.
** Source: 3 month clinical studies conducted in US and Japan with 160 adult smokers each under real conditions (ambulatory).

No. Cigarettes cannot be used with lil™ SOLID device because of different manufacturing design. Fiit™ tobacco sticks have been specifically designed for use with lil™ SOLID device.

If you experience that you only get a little bit of aerosol compared to your previous experiences, please ensure you check the following:

• You are using the Fiit™ tobacco stick and not any other brands or products.
• You have correctly inserted the Fiit™ tobacco stick in the lil™ SOLID device without breaking or turning the tobacco stick.
• You allow the device to pre-heat for about 25 seconds prior to puffing.
• You clean your lil™ SOLID regularly (every 20 sticks).
• You pause between puffs to allow the pin to properly heat the tobacco and generate aerosol.

lil™ SOLID and IQOS™ are both smoke-free products, however, these devices have different offerings. It is only your own preferences, goals and budget that define your choice.

• lil™ SOLID device is a smoke-free product that:
  o has limited selection of device colors and tobacco flavors
  o no customization options or accessories
  o all in one simple and practical device that offers real tobacco taste with no fire, smoke or ash
  o suits best customers who value simplicity and practicality.


• IQOS™ device is a smoke-free product that has different offerings:
  o wider range of flavors – expertly crafted by our flavor masters to provide real tobacco taste and satisfaction
  o portfolio of devices, colors & stylish accessories
  o more than 500 customization options for your device
  o support programs and connected experience.

We sell lil SOLID charging accessories — AC Power Adaptor, USB cable.

If you are looking for a device that enables customization, we advise you to consider IQOS – with more than 500 customization options for your device.

PMI’s objective is that all adults who would otherwise continue to smoke switch as soon as possible to better alternatives to cigarettes.

In addition to our ongoing efforts to develop and commercialize our line of smoke free alternatives to cigarettes, commercializing lil outside of South Korea complements our strong portfolio of smoke free alternatives, while giving adult smokers more options in terms of range in taste, price and technology to choose from.

Important information: IQOS and lil SOLID are not risk free.

• There is any tobacco residue left in the holder
• The heating blade is cleaned thoroughly
• The holder cap is fully closed
If all of the above is all right, you can try to preheat the IQOS holder prior to inserting the tobacco stick:

• Press the holder button to start heating
• Wait for 2-3 seconds for preheating
• Gently insert the tobacco stick

• Open the lid
• Press the Button to start heating the device
• Wait for 2-3 seconds for preheating
• Gently insert the tobacco stick

• Do not store HEETS in direct sunlight or expose them to humidity or humid weather conditions.
• Make sure they are kept dry.

Should you experience any inferior taste, please do not hesitate to contact us.

MRTP stands for Modified Risk Tobacco Product.

On July 7, 2020, the US Food and Drug Administration (FDA) authorized IQOS, along with three different HeatSticks variants, to be marketed in the US with a claim of reduced exposure to harmful chemicals. This makes IQOS the first and only heated tobacco system authorized as a Modified Risk Tobacco Product with reduced exposure information in the US.

The US FDA decisions came after several years of reviews of all of the scientific evidence available on IQOS. Between the opening and the closure of the scientific review, the FDA asked 86 questions related to the applications, seeking clarifications or additional data.

After reviewing the scientific evidence on IQOS, the US FDA authorized the marketing order of IQOS, concluding that:

• The IQOS system heats tobacco but does not burn it.
• The absence of combustion significantly reduces the production of harmful or potentially harmful chemicals.
• Switching completely to IQOS reduces your body’s exposure to harmful or potentially harmful chemicals*, and communicating this is appropriate for the promotion of public health.

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

The FDA, or the Food and Drug Administration, is the government agency in the United States responsible for protecting the public health. The FDA regulates a variety of consumer products, including tobacco. However, US law expressly prohibits making any claims, express or implied, that a tobacco product is “FDA approved,” as the statutory standards applicable to tobacco products are not intended to show, among other things, that a tobacco product is “safe” or “effective” (i.e., the standards applicable to drugs and medical devices) given that all tobacco products are not risk-free. Instead, the FDA authorizes (or not), the marketing of tobacco products as “modified risk tobacco products” in the US when they are intended to be sold with exposure modification or risk modification claims. Philip Morris International submitted a set of MRTP applications for the IQOS system.

After thorough reviews, the FDA issued a modified exposure order recognizing that IQOS “significantly reduces the production of harmful or potentially harmful chemicals” and that “switching completely from conventional cigarettes to the IQOS system significantly reduces your body’s exposure to harmful or potentially harmful chemicals*.

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

The US FDA decisions, authorizing IQOS to be marketed with a reduced exposure information, show that IQOS is a fundamentally different product compared to cigarettes. IQOS is a better choice for adults who would otherwise continue smoking. Unlike cigarettes, the IQOS system heats tobacco instead of burning it. This significantly reduces the production of harmful or potentially harmful chemicals compared to cigarette smoke.

Furthermore, scientific studies have shown that switching completely from conventional cigarettes to the IQOS system significantly reduces the body’s exposure to harmful or potentially harmful chemicals.*

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

Similar to our IQOS heat-not-burn system, vaping products are smoke-free alternatives to continued smoking. However, there are also important differences between the two. E-cigarettes don’t contain tobacco. Instead, they heat an e-liquid containing nicotine and flavors to produce an aerosol.

So far, no vaping product has been authorized for marketing by the US FDA.

The IQOS system is the first and only tobacco heating system authorized in the US as a Modified Risk Tobacco Product. The FDA concluded that switching completely to IQOS reduces the body’s exposure to harmful or potentially harmful chemicals.*

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

The US FDA’s decisions, authorizing IQOS to be marketed in the US with reduced exposure information encourages us to continue our mission of replacing cigarettes with science-based, smoke-free products applying our responsible marketing practices.

PMI’s marketing practices must always adhere to the following four core principles:

1. We only market and sell our products to adult smokers.
2. We warn consumers about the health effects of our products.
3. Our marketing is honest, transparent and accurate.
4. We respect the law.