IQOS is simple and intuitive to use – Discover more here
The basics to begin your heated tobacco experience.
Battery and charging
An easy step, easy to understand.
Keep it clean
Keeping your device clean on a daily basis guarantees a continual great experience. Our IQOS cleaning tools will help keep your device in top condition.
Never twist the tobacco stick while inserting it in your Holder, it can damage the heating blade.
You only need to press once on the Holder’s (Device's) button to activate the heating blade.Once the light indicator goes from blinking to steady, it’s ready to enjoy. Pressing the button again may turn it off.
When the light stays white, it's ready to enjoy!
Remember to keep your Pocket Charger (Device) battery charged daily for continual tobacco enjoyment. Try to charge it at the same time as you charge your phone. *Charging is faster if plugged to a wall power outlet than laptop’s USB ports
Our IQOS QOACH program is a free service available to all IQOS adult users. A dedicated IQOS coach will assist you every step of the way and offer one-on-one support on how to use your device and how to get the most out of your IQOS experience.
Welcome phone call from your personal coach.
An enjoyable and effective way to switch to IQOS.
Personalized replies to queries & follow-up communications.
Support tailored to your exact needs and schedule.