If you are experiencing an issue with your IQOS 3 MULTI device, the first step is to check if it has been charged.
How to check if your IQOS 3 MULTI device is charged:
Press the button on your IQOS 3 MULTI device; the battery status lights (at the bottom of the device) should turn on. If they don’t, press and hold the button for 4 seconds until the small light turns on. The battery lights should stay on once you press the button again.
If you do not see any lights, charge your IQOS 3 MULTI by closing the lid and using the official IQOS AC Power Adaptor and cable for at least 20 minutes*. We recommend that you fully recharge your IQOS 3 MULTI. This can take up to 75 minutes. Once fully charged the battery status lights will turn OFF.
* Note that laptop USB ports may not have enough power to charge your pocket charger. We recommend using an electrical outlet instead.