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Warranty

One-Year Warranty

We do our best to make sure everything works perfectly, but if it doesn’t you can contact our IQOS Customer Support at +374 44 004767 to find the best solution to your problem. We are pleased to offer one year warranty from the date of purchase on all our individual components of the IQOS System. In order to be entitled for the warranty, kindly ensure that you keep the original receipt or register your IQOS on our website as you purchase it.

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IQOS Sales Expert will inspect your IQOS

If your product develops a fault during the warranty period, first read the user guide inserted in IQOS System pack or go through online diagnostics on Viber. If you still can’t resolve the issue, please visit our store during open hours to have an IQOS Sales Expert inspect the device or individual components.

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If your product develops a fault during the warranty period, first read the user guide inserted in IQOS System pack or go through online diagnostics on Viber. If you still can’t resolve the issue, please visit our store during open hours to have an IQOS Sales Expert inspect the device or individual components.

We will replace your IQOS

If your device develops a fault during the warranty period, we'll replace it free of charge. If your device is registered in our system, you may be entitled for accidental damage replacement program, if in place, which allows you to replace once in a lifetime a component for each version (IQOS 2.4 Plus, IQOS 3.0, IQOS 3 DUO, IQOS Multi).

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If your device develops a fault during the warranty period, we'll replace it free of charge. If your device is registered in our system, you may be entitled for accidental damage replacement program, if in place, which allows you to replace once in a lifetime a component for each version (IQOS 2.4 Plus, IQOS 3.0, IQOS 3 DUO, IQOS Multi).

Still have questions about IQOS?

We are here to help you across multiple channels.

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults.