IQOS ILUMA Devices Care you can count on

Using IQOS is easy. Learn how to use, clean and charge your IQOS. Find quick tips in addition!

First steps

To learn how to use your IQOS devices and find quick tips.

Find out more

FAQs

Find a response to your most common questions.

Find out more
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device․

Self-diagnostics

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS devices.

Find out more

Telegram Assistant

Available regardless of your location* and working hours

*available if territory supports Telegram

Find out more

Warranty

Our promise: Expert care and a convenient service experience

Find out more
Your device is damaged while you're travelling? Let us know and we'll try to help you.

International Assistance

Get support on your registered device when you travel*.

*Service options may vary according to country. Terms and conditions apply.

Find out more
Still have questions?
You can contact us the way you want.
Find the nearest IQOS store
To Find
You can also send a message on Facebook.
To send
Your digital assistant - anywhere.
To join

Do you have any questions? Maybe you can find the answers here.
To Find
An easy way to find answers to your questions.
Our customer care center will answer all your questions.
To contact
You can also send your questions via email.
To write
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.