Warranty and Accidental Damage Coverage

Our promise: Expert care and a convenient service experience

Our warranty has got you covered.

We design and build IQOS with care.
What's covered:
Device malfunction: We'll fix factory faults occurring during the warranty period.
Faulty device: We'll replace defective components.
Your remaining warranty will be transferred if you gift your IQOS to another adult user.
What's not covered:
Normal wear and tear, such as scratches and dents, etc.
Damage caused by abuse or misuse.
Theft or loss of your IQOS device.
Malfunction due to use with non-compatible product.
Note: The full list and details of items not covered under warranty are in the downloadable user document below.

*The manufacturer's warranty and customer post-purchase care and Support Services are provided in addition, and without prejudice to all rights and remedies provided by the law. Terms and Conditions apply.

Register for extra warranty

For +1 year extra warranty coverage at no extra charge, simply register your IQOS device within 30 days after purchase.

Register your device to get:

  • 1 year extra warranty coverage*
  • Accidental Damage Coverage – reserved for IQOS ILUMA i PRIME devices (1-time replacement per kit within the warranty period)
  • International assistance when you travel in more than 95 countries where IQOS operates

*The manufacturer's warranty and customer post-purchase care and Support Services are provided in addition, and without prejudice to all rights and remedies provided by the law. Terms and Conditions apply.

Register your device

To explore IQOS warranty by device.

Select your IQOS device model to view IQOS warranty terms and conditions and support services available.
Your IQOS device is covered with:
1 year Manufacturer warranty
+1 year extra warranty*
International assistance*
Accidential Damage Coverage*

*Upon device registration within 30 days of purchase date. Terms and conditions apply.

User documents and useful links:
IQOS ILUMA i PRIME Warranty Card
To learn more about International Assistance
Got a device issue?
Self-diagnose your IQOS ILUMA i PRIME

Simple care tips for optimal device performance

Explore our online resources for easy solutions to common device issue. A simple rest or firmware update may be all that's needed for optimal performance

Find helpful information for optimal device performance.
Solve device issues with online self - diagnose, available 24/7
Our customer care center will answer all your questions
Get in-person support at your nearest IQOS store.
Still have questions?
You can contact us the way you want.
Find the nearest IQOS store
To Find
You can also send a message on Facebook.
To send
Your digital assistant - anywhere.
To join

Do you have any questions? Maybe you can find the answers here.
To Find
An easy way to find answers to your questions.
Our customer care center will answer all your questions.
To contact
You can also send your questions via email.
To write
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.