International Assistance

Your device is damaged while you're travelling? Let us know and we'll try to help you.
Your device is damaged while you're travelling? Let us know and we'll try to help you.
We care about you, wherever you are
If your IQOS is not working and you are in another country, please contact our international IQOS support.

You will not need to provide documents confirming the purchase or the warranty validity. You just need to have your IQOS device with you. Our experts will run diagnostics and try to fix the problem. If this doesn't help, we will replace your device with a new one for free.

IQOS service in 71 countries

Check complete list of countries where you can get free service for your device.
How to access international assistance
Don't worry! Just follow the steps below:

1. Call the toll-free international number +80025592559. Contact the service center of the country where you purchased the device from, by selecting the appropriate code, and tell the operator that your IQOS is not operating.

2. If your operator has set restrictions on international numbers, then try this number: +41215478888 (here payment will be made at the rates of your operator).

3. If your device is in warranty, our agent will direct you to the nearest IQOS store to receive a device under warranty service.

Traveling with IQOS is easy

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Still have questions?
You can contact us the way you want.
Find the nearest IQOS store to you.
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Our customer care center will answer all your questions.
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You can also send your questions via email.
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