- Discover IQOS
What is IQOS?
- Heated tobacco
Real tobacco, real progress
- Advantages of IQOS
Key reasons to switch
- Science behind IQOS
Discover science
- Our Circularity Efforts
Small steps, bigger change
- Services
Discover Services
- IQOS ILUMA PRIME
Advanced and refined
- IQOS ILUMA
Enhancing, what's familiar
- IQOS ILUMA ONE
Pocket-size all-in-one
- lil SOLID Es
Simple and all in one
- Discover IQOS
What is IQOS?
- Heated tobacco
Real tobacco, real progress
- Advantages of IQOS
Key reasons to switch
- Science behind IQOS
Discover science
- Our Circularity Efforts
Small steps, bigger change
- Services
Discover Services
International Assistance
Your device is damaged while you're travelling? Let us know and we'll try to help you.
We care about you, wherever you are
If your IQOS is not working and you are in another country, please contact our international IQOS support.
You will not need to provide documents confirming the purchase or the warranty validity. You just need to have your IQOS device with you. Our experts will run diagnostics and try to fix the problem. If this doesn't help, we will replace your device with a new one for free.
You will not need to provide documents confirming the purchase or the warranty validity. You just need to have your IQOS device with you. Our experts will run diagnostics and try to fix the problem. If this doesn't help, we will replace your device with a new one for free.
IQOS service in 71 countries
Check complete list of countries where you can get free service for your device.
How to access international assistance
Don't worry! Just follow the steps below:
1. Call the toll-free international number +80025592559. Contact the service center of the country where you purchased the device from, by selecting the appropriate code, and tell the operator that your IQOS is not operating.
2. If your operator has set restrictions on international numbers, then try this number: +41215478888 (here payment will be made at the rates of your operator).
3. If your device is in warranty, our agent will direct you to the nearest IQOS store to receive a device under warranty service.
1. Call the toll-free international number +80025592559. Contact the service center of the country where you purchased the device from, by selecting the appropriate code, and tell the operator that your IQOS is not operating.
2. If your operator has set restrictions on international numbers, then try this number: +41215478888 (here payment will be made at the rates of your operator).
3. If your device is in warranty, our agent will direct you to the nearest IQOS store to receive a device under warranty service.
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