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IQOS International Assistance

IQOS warranty support аbroad

We offer support and replacement of your non-functional IQOS in many countries of the world. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

Registration instructions for IQOS International assistance

In order to get International assistance, you need to register your IQOS device. We recommend to do it as soon as you purchase it.
  • Create account on IQOS.com and register your IQOS device
  • Get your IQOS device registered in our sale of points
In order to get International assistance, you need to register your IQOS device. We recommend to do it as soon as you purchase it.
  • Create account on IQOS.com and register your IQOS device
  • Get your IQOS device registered in our sale of points

How can I benefit from International assistance and who should I contact?

The IQOS International assistance service is available in over 40 countries in Europe, the Middle East, Asia, Latin America and Africa, where the IQOS device is officially distributed. If you need assistance while abroad, call one of the contact numbers: +41 21 547 88 88 or +40 21 40 10 806 or ask for help via our Viber Assistant.
The IQOS International assistance service is available in over 40 countries in Europe, the Middle East, Asia, Latin America and Africa, where the IQOS device is officially distributed. If you need assistance while abroad, call one of the contact numbers: +41 21 547 88 88 or +40 21 40 10 806 or ask for help via our Viber Assistant.
Additional Support
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.