- Discover IQOS
What is IQOS?
- Heated tobacco
Real tobacco, real progress
- Advantages of IQOS
Key reasons to switch
- Science behind IQOS
Discover science
Most refined and advanced
Familiar design. Enhanced experience.
Pocket size. All-in-one design.
Simple and all in one
- Discover IQOS
What is IQOS?
- Heated tobacco
Real tobacco, real progress
- Advantages of IQOS
Key reasons to switch
- Science behind IQOS
Discover science
International Assistance
Get support on your registered device when you travel*.
With you wherever you go
When you travel, and if you take your IQOS with you, you will still receive support through our international assistance service.*
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Available in over 95 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 95 countries across five continents.
Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
How to access international assistance
Don't worry! Just follow the steps below:
1. Call the toll-free international number +80025592559. Contact the service center of the country where you purchased the device from, by selecting the appropriate code, and tell the operator that your IQOS is not operating.
2. If your operator has set restrictions on international numbers, then try this number: +41215478888 (here payment will be made at the rates of your operator).
3. If your device is in warranty, our agent will direct you to the nearest IQOS store to receive a device under warranty service.
1. Call the toll-free international number +80025592559. Contact the service center of the country where you purchased the device from, by selecting the appropriate code, and tell the operator that your IQOS is not operating.
2. If your operator has set restrictions on international numbers, then try this number: +41215478888 (here payment will be made at the rates of your operator).
3. If your device is in warranty, our agent will direct you to the nearest IQOS store to receive a device under warranty service.
There for you as you travel
Your device might already be registered for our International Assistance, but if it’s not, register here to get peace of mind, even when you're away.