Care you can count on

We’re by your side as you take the next step on your journey with IQOS.

Create an IQOS account, register your device, unlock your extended care and support.

To pay monthly

Convenience and flexibility to own a device whenever you decide to switch

Get a device on credit

You can purchase your device now and pay within 6 months

IQOS support

Something's wrong with your device? We are here to help you.

Your first steps with IQOS

Using IQOS is easy. Learn how to use, clean and charge your IQOS. Find quick tips in addition!

Your personal coach

One-to-one support with your personal IQOS coach

Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device․

To learn more

Inform a Friend

To create a smoke-free friendly environment

To fill in friend's* details

With the purchase, your friend* will get a special bundle offer

*Adult smoker or other nicotine product user

Got a question?

Still have questions?
You can contact us the way you want.
Find the nearest IQOS store
To Find
You can also send a message on Facebook.
To send
Your digital assistant - anywhere.
To join

Do you have any questions? Maybe you can find the answers here.
To Find
An easy way to find answers to your questions.
Our customer care center will answer all your questions.
To contact
You can also send your questions via email.
To write
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.