Care you can count on

We’re by your side as you take the next step on your journey with IQOS.

Create an IQOS account, register your device, unlock your extended care and support.


Would like to try IQOS or lil?

Fill in contact information

Our specialists will contact you to arrange a trial

Find the nearest service point

You can approach the nearest IQOS service point for advice on device trial and arrange it on spot

To see the heated tobacco assortment

Classic tobacco blends. Fresh new flavours

To pay monthly

Convenience and flexibility to own a device whenever you decide to switch

Get a device on credit

You can purchase your device now and pay within 6 months

IQOS support

Something's wrong with your device? We are here to help you.

Your first steps with IQOS

Using IQOS is easy. Learn how to use, clean and charge your IQOS. Find quick tips in addition!

Your personal coach

One-to-one support with your personal IQOS coach


Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device․

Inform a Friend

To create a smoke-free friendly environment

To fill in friend's* details

With the purchase, your friend* will get a special bundle offer

*Adult smoker or other nicotine product user
Still have questions?
You can contact us the way you want.
Find the nearest IQOS store to you.
To see
You can also send a message on Facebook.
To see
Maybe our always-available Viber-assistant can help you.
To see
Do you have any questions? Maybe you can find the answers here.
To see
An easy way to find answers to your questions.
Our customer care center will answer all your questions.
To contact
You can also send your questions via email.
To write