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Qstore guide

Where can I find them and what services are available

You have probably seen stores or islands in shopping centers or supermarkets with the inscription Qstore . These are brand stores where you can purchase IQOS and lil SOLID tobacco heating devices, tobacco sticks and use IQOS services.

Here is what you can find in our brand stores

  • All models of IQOS and lil SOLID devices in different colors and all kinds of accessories for them (caps, side doors, sleeves, trays for used sticks, accessories for cleaning and charging).
  • Full range of HEETS and Fiit sticks. Available in a full palette of flavors - from tobacco to fruity-menthol.
  • New and limited collections. All novelties, from new flavors to limited edition devices, first appear in Qstore branded stores and on our website.
  • Free service and warranty support. Each Qstore functions as a service center. If your IQOS or lil SOLID is out of order, or you have questions about its use, IQOS experts will try to help. Just bring your device, and we will carry out diagnostics, replace the device with a new one for free if the warranty has not yet expired, or tell you what to do if the warranty period is over.
  • Presentation and consultation on use. Buying your first IQOS? Our experts will give you a quick presentation, show you how to use the device correctly and help you choose stick flavors. We will also try to answer any questions related to the use of IQOS and lil SOLID.
  • 7 day trial. If you are still in doubt whether to buy IQOS or lil, or you cannot decide which device is right for you, come! We will show and tell about the devices for smokers and offer 7 day trial. What is it? You take the device with you and use it in your usual environment while the trial lasts. During this time, you will be able to decide whether the device suits you, and even find your favorite tastes.
  • Professional device cleaning. IQOS professional cleaning is a free service that takes only 5-10 minutes. During professional cleaning, our staff will check if there are any tobacco particles stuck in the cap using a special nozzle and remove them. Then they will check the amount of aerosol when the stick is heated using a special machine. If the aerosol is not enough, they will figure out how to solve the problem. Finally, the experts will clean and grind the heating blade with a cleaning tool to clean out any tobacco residue that may have got into the base of the heating element.
  • Exchange of the device with a surcharge. How does an exchange offer work? If you have an old IQOS 2.4 Plus, IQOS 3, IQOS 3 Multi or lil SOLID 2.0 device, bring it to Qstore. Our specialist will inspect the old device, you make an additional payment in the amount and get a new device.
  • Moreover, we have expanded and opened 12 new points of sale in the regions and now smoke-free alternatives are closer to you.

    You can find the addresses of our branded stores using the interactive map or find the nearest store in this list.

    List of Qstore service points in Yerevan

    IQOS point Address
    Dalma Garden Mall Tsitsernakaberd hwy 3
    Yerevan Mall Arshakunyats ave. 34
    Megamall Gai ave. 16
    Parma Northern avenue 3/85
    SAS Food Court Arshakunyats 11/1
    Yerevan City (Komitas) Komitas 60/2
    Yerevan City (Mashtots) Mashtots 5
    Yerevan City (Erebuni Mall) Erebuni 17/1
    Yerevan City (Davtashen) Tigran Petrosyan 25/5
    Yerevan City (Malibu Mall) Mashtots 20/4

    List of Qstore service points in regions


    If you have any questions, you can find the answers in the FAQ section or by contacting our Customer Service Centre at +37444004767.

    Kanach Supermarket Artashat hwy. 100/1
    Prestige Supermarket Kapan, Romanos Melikyan 8/1
    SMILE Supermarket Vanadzor, Movses Khorenatsi 1G
    OK Supermarket Gyumri, G. Nzhdeh 7/15
    King Supermarket Gyumri, Shirakatsi 13/1
    Անահիտ Supermarket Armavir, Charents 8/6
    Nur Supermarket Artashat, Marks 14/3
    Yerevan City Supermarket Hrazdan, Zoravar Andranik 66
    Gntunik Aparan, Baghramyan 39
    Marani supermarket Ijevan, Yerevanyan 126
    Tsiran supermarket Dilijan, Miasnikyan 57
    Simba supermarket Artik, Baghramyan 27/3
    Tsovagyugh Sevan Highway 2
    Danielyans Spitak, Alek Manukyan 5
    Leader Vayk, Jermuk Highway 6
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.