Self-diagnose your IQOS ILUMA PRIME

Is your Pocket Charger charging too slowly?

1. Use the IQOS power adaptor and cable to power up your IQOS ILUMA PRIME Pocket Charger. It will take 135 minutes to get fully charged.

2. If your Pocket Charger is completely out of battery, it's normal to have to wait up to 15 minutes before you start to see a charging light pattern.

Is your IQOS ILUMA PRIME Holder charging too slowly?

1․ Try cleaning the contacts of the Holder and the Pocket Charger.

2․ Always charge the Pocket Charger with the manufacturer-approved power adaptor.

Are the lights on the Holder flashing white?

2 blinking white lights: indicate that the Holder is simply out of temperature range. Try maintaining the device between 0°C and 40°C to ensure the device works properly.

Does the IQOS ILUMA PRIME Pocket Charger or the Holder blink red or not work?

Place the Holder in the Pocket Charger and reset it by pressing the Pocket Charger’s button for 10 seconds. Keep the button pressed until you see all the lights dim out. The RESET will be confirmed by all the lights briefly blinking white.

Is the TEREA stick not fitting or does it have limited aerosol quality?

1. Make sure the TEREA stick wasn't accidentally used twice.

2. Ensure the TEREA stick was inserted correctly as per the user guide instructions.

3. TEREA packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.

IQOS ILUMA™ is designed to be used only with TEREA™ sticks. Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.

See Important information.