- Discover IQOS
What is IQOS?
- Heated tobacco
Real tobacco, real progress
- Advantages of IQOS
Key reasons to switch
- Science behind IQOS
Discover science
- Our Circularity Efforts
Small steps, bigger change
- Services
Discover Services
- IQOS ILUMA PRIME
Advanced and refined
- IQOS ILUMA
Enhancing, what's familiar
- IQOS ILUMA ONE
Pocket-size all-in-one
- lil SOLID Es
Simple and all in one
- Discover IQOS
What is IQOS?
- Heated tobacco
Real tobacco, real progress
- Advantages of IQOS
Key reasons to switch
- Science behind IQOS
Discover science
- Our Circularity Efforts
Small steps, bigger change
- Services
Discover Services
Troubleshooting your lil SOLID Es
If you are experiencing an issue with your lil SOLID Es device, the first step is to check if it has been charged.
Connect the device to the supplied USB Cable and plug the AC Power Adaptor to the electrical outlet. It takes approximately 2 hours to fully charge the Iil SOLID device. The charging is indicated by the blinking State LED. When the device is fully charged, the light turns off.
Iil SOLID Es device does not require a full charge to work, however we recommend to fully charge it before the first use.
To check the charge level of the lil SOLID Es device push the button or plug the device in a power outlet using the official USB Cable and AC Power Adaptor. The charging status of the device is displayed as follows:
• Blue - 100-75%, charged
• Ice blue - 75-35%
• Orange - 35-1%, should be charged
• Red - out of battery, needs to be charged.
Iil SOLID Es device does not require a full charge to work, however we recommend to fully charge it before the first use.
To check the charge level of the lil SOLID Es device push the button or plug the device in a power outlet using the official USB Cable and AC Power Adaptor. The charging status of the device is displayed as follows:
• Blue - 100-75%, charged
• Ice blue - 75-35%
• Orange - 35-1%, should be charged
• Red - out of battery, needs to be charged.
Resetting your lil SOLID Es device
If your lil SOLID Es is charged, but still not working, the next step is to reset the lil SOLID Es device.
Press the button for 10 seconds until the LED lights blink twice. Did the lights blink, so the resetting was successfully done.
Press the button for 10 seconds until the LED lights blink twice. Did the lights blink, so the resetting was successfully done.
lil SOLID Es cleaning
Does it feel difficult to draw on your heatsticks while using your lil SOLID Es? Not getting enough aerosol when using your lil SOLID Es? These issues can likely be resolved by using the cleaning tool and cleaning sticks.
Cleaning your lil SOLID Es regularly and with the right tools can solve some of the issues you may be experiencing with your lil SOLID Es.
Cleaning your lil SOLID Es regularly and with the right tools can solve some of the issues you may be experiencing with your lil SOLID Es.
Does your lil SOLID Es have a broken pin or other physical damage?
Check to see if your lil SOLID Es has a broken pin or any other physical damage. If it does, we are sorry that this happened to you. Please visit one of our stores or contact Customer Care and we will support you with this issue.
Sometimes cleaning the lil SOLID Es can damage the pin inside your device. Be careful not to exert force onto the pin when cleaning your lil SOLID Es. Also ensure you never twist your tobacco stick while it's in the holder. This movement can damage the heating pin and disrupt your lil SOLID Es experience.
Sometimes cleaning the lil SOLID Es can damage the pin inside your device. Be careful not to exert force onto the pin when cleaning your lil SOLID Es. Also ensure you never twist your tobacco stick while it's in the holder. This movement can damage the heating pin and disrupt your lil SOLID Es experience.
lil SOLID Es temperature issues
Do you see a orange blinking light on your lil SOLID Es? This could be because your device is too cold or too hot.
lil SOLID Es operates in a temperature range between -20°C and 60° C. If the ambient temperature is low, try warming the lil SOLID Es in your hand for at least 1 minute. If it is too hot, take it with you to a colder place and it should be working again once it has cooled down.
lil SOLID Es operates in a temperature range between -20°C and 60° C. If the ambient temperature is low, try warming the lil SOLID Es in your hand for at least 1 minute. If it is too hot, take it with you to a colder place and it should be working again once it has cooled down.
Still have questions?
You can contact us the way you want.
An easy way to find answers to your questions.
