Self-diagnose your IQOS ILUMA ONE

Inserting TEREA tobacco stick

A TEREA stick may be broken in the device. Try using a toothpick to remove the part of the stick that remains in the device.

Why do I see the white lights progressively switching off during my experience?

This is the experience count down. When you feel another vibration and only one Light pulsing white, your IQOS experience is nearly over (30 sec or 2 puffs remaining).

All lights blink twice in white and then switch-off

Your IQOS ILUMA ONE may be out of range of temperature (0°C⁓40°C). If too cold, try to warm it in your hands and try again.

Bottom light blinks yellow

Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge. Charge the IQOS ILUMA ONE with the manufacturer-approved power adaptor. For a full charge, plug the device for at least 90 minutes. When full, all lights will stay solid white and then turn off.

There might be a little error, please try to reset your IQOS ILUMA ONE. If the red light persist, please contact our Customer Care.

Bottom light blinks red

There might be a little error, please try to reset your IQOS ILUMA ONE. If the red light persists, please contact our Customer Care.

Reset

Press the IQOS ILUMA ONE button for 10 seconds, then release the button. All Status Lights will turn off, blink twice and turn on to confirm the reset.

Does the Terea stick have lower aerosol quality?

1. Make sure the TEREA stick wasn't accidentally used twice.

2. Ensure the TEREA stick was inserted correctly as per the user guide instructions.

3. TEREA packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.

IQOS ILUM ONE A is designed to be used only with TEREA sticks. Do not use TEREA sticks with previous IQOS generations, as this may cause damage to your device. TEREA sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion.

See Important information.