Welcome to IQOS Support

Using IQOS is easy. Learn how to use, clean and charge your IQOS. Find quick tips in addition!

First steps

Using IQOS is easy. Learn how to use, clean and charge your IQOS. Find quick tips in addition!

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Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device․

Self-diagnostics

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device․

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Is the device broken? We'll arrange a free replacement under warranty terms*.

Warranty and replacement

Is the device broken? We'll arrange a free replacement under warranty terms*.

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One-to-one support with your personal IQOS coach

IQOS coach

One-to-one support with your personal IQOS coach

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Available regardless of your location and working hours

International assistance

Your device is damaged while you're travelling? Let us know and we'll try to help you.

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Your device is damaged while you're travelling? Let us know and we'll try to help you.

Viber assistant

Available regardless of your location and working hours

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We’re always improving your experience. From time to time, we update the technology inside your IQOS device. Make sure yours is running the latest version. 

Firmware Upgrade

We’re always improving your experience. From time to time, we update the technology inside your IQOS device. Make sure yours is running the latest version. 

There is a free device replacement even if you damaged your device by accident.

Accidental Damage Coverage

There is a free device replacement even if you damaged your device by accident.

Put your IQOS device into experts hands. We’ll test the aerosol flow of your device and will professionally clean it.

Complete service

Put your IQOS device into experts hands. We’ll test the aerosol flow of your device and will professionally clean it.

Register your device and unlock all benefits with IQOS

Got a question?

Still have questions?
You can contact us the way you want.
Your digital assistant - anywhere.
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You can also send a message on Facebook.
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Maybe our always-available Viber-assistant can help you.
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Do you have any questions? Maybe you can find the answers here.
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An easy way to find answers to your questions.
Our customer care center will answer all your questions.
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You can also send your questions via email.
To write
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.