Using IQOS is easy. Learn how to use, clean and charge your IQOS. Find quick tips in addition!
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device․
Is the device broken? We'll arrange a free replacement under warranty terms*.
One-to-one support with your personal IQOS coach
Your device is damaged while you're travelling? Let us know and we'll try to help you.
Available regardless of your location and working hours
We’re always improving your experience. From time to time, we update the technology inside your IQOS device. Make sure yours is running the latest version.
There is a free device replacement even if you damaged your device by accident.
Put your IQOS device into experts hands. We’ll test the aerosol flow of your device and will professionally clean it.