- Discover IQOS
What is IQOS?
- Heated tobacco
Real tobacco, real progress
- Advantages of IQOS
Key reasons to switch
- Science behind IQOS
Discover science
- Our Circularity Efforts
Small steps, bigger change
- Services
Discover Services
- IQOS ILUMA PRIME
Advanced and refined
- IQOS ILUMA
Enhancing, what's familiar
- IQOS ILUMA ONE
Pocket-size all-in-one
- lil SOLID Es
Simple and all in one
- Discover IQOS
What is IQOS?
- Heated tobacco
Real tobacco, real progress
- Advantages of IQOS
Key reasons to switch
- Science behind IQOS
Discover science
- Our Circularity Efforts
Small steps, bigger change
- Services
Discover Services
First steps with IQOS ORIGINALS DUO
IQOS ORIGINALS DUO
1. HEETS Stick
HEETS are an innovation in tobacco experience. They are made from the highest quality tobacco leaves, carefully selected to deliver real tobacco experience.
2. Holder
The IQOS ORIGINALS DUO Holder is part of our heated tobacco system that allows you to experience two consecutive uses without recharging. Elegant and compact.
3. Pocket charger
IQOS ORIGINALS DUO Pocket Charger is used to store and charge your IQOS ORIGINALS DUO Holder. The ergonomic design is developed for ease of holding and integration into the lifestyle. Always under hand.
HEETS are an innovation in tobacco experience. They are made from the highest quality tobacco leaves, carefully selected to deliver real tobacco experience.
2. Holder
The IQOS ORIGINALS DUO Holder is part of our heated tobacco system that allows you to experience two consecutive uses without recharging. Elegant and compact.
3. Pocket charger
IQOS ORIGINALS DUO Pocket Charger is used to store and charge your IQOS ORIGINALS DUO Holder. The ergonomic design is developed for ease of holding and integration into the lifestyle. Always under hand.
How to use your IQOS ORIGINALS DUO
Follow the steps below to start your first experience with your IQOS ORIGINALS DUO
1. To take out the fully charged IQOS ORIGINALS DUO holder out of your pocket charger
2. To insert a HEETS tobacco stick gently into the holder. It should be inserted the tobacco end first and stopped at the silver line of the tobacco stick. Refrain from pulling the holder cap and twisting the HEETS stick.
3. To press the holder button until it vibrates. Holder lights will start pulsing to prepare the experience. To wait until you feel two vibrations and the holder lights become stationary.
4. You are ready to go! Remember, one experience will be up to 14 puffs or 6 minutes, whichever comes first. The holder will vibrate, and the lights will start to pulse when two more puffs or 30 seconds are remaining.
5. Once finished, to pull up the holder cap and remove the tobacco stick. Remember always to pull up the holder cap first.
6. To slide down the holder cap back. To press and release briefly the holder button to see the remaining experience. 1 light means 1 remaining experience, and no light means the holder should be charged.
2. To insert a HEETS tobacco stick gently into the holder. It should be inserted the tobacco end first and stopped at the silver line of the tobacco stick. Refrain from pulling the holder cap and twisting the HEETS stick.
3. To press the holder button until it vibrates. Holder lights will start pulsing to prepare the experience. To wait until you feel two vibrations and the holder lights become stationary.
4. You are ready to go! Remember, one experience will be up to 14 puffs or 6 minutes, whichever comes first. The holder will vibrate, and the lights will start to pulse when two more puffs or 30 seconds are remaining.
5. Once finished, to pull up the holder cap and remove the tobacco stick. Remember always to pull up the holder cap first.
6. To slide down the holder cap back. To press and release briefly the holder button to see the remaining experience. 1 light means 1 remaining experience, and no light means the holder should be charged.
How to charge your IQOS ORIGINALS DUO
Keep your IQOS ORIGINALS DUO fully charged for up to 20 experiences
1. Place the IQOS ORIGINALS DUO holder inside the pocket charger.
2. Press and release briefly the pocket charger button and check the strip lights on pocket charger to view the pocket charger’s charge status. If there is only one strip light and it is flashing, this means the charge level of pocket charger is too low.
3. Plug the pocket charger into a power outlet with the original IQOS ORIGINALS DUO power adaptor and AC Cable. While your pocket charger is being charged, strip lights will be pulsing.
4. Remember always to use official IQOS ORIGINALS DUO power adaptor and AC Cable. Refrain from charging your device with non-original cable/power adaptor or with a laptop, this may interrupt your experience.
5. Ensure the pocket charger is fully charged to have up to 20 experiences from your holder.
2. Press and release briefly the pocket charger button and check the strip lights on pocket charger to view the pocket charger’s charge status. If there is only one strip light and it is flashing, this means the charge level of pocket charger is too low.
3. Plug the pocket charger into a power outlet with the original IQOS ORIGINALS DUO power adaptor and AC Cable. While your pocket charger is being charged, strip lights will be pulsing.
4. Remember always to use official IQOS ORIGINALS DUO power adaptor and AC Cable. Refrain from charging your device with non-original cable/power adaptor or with a laptop, this may interrupt your experience.
5. Ensure the pocket charger is fully charged to have up to 20 experiences from your holder.
How to clean your IQOS ORIGINALS DUO
Clean your IQOS ORIGINALS DUO for the best possible tobacco experience
1. Ensure to let your IQOS ORIGINALS DUO Holder fully cool down before you start cleaning (at least 30 seconds after the last use).
2. Slide the holder cap off and tap out any loose tobacco.
3. Open the rotating head of the cleaning tool and insert without twisting. Gently rotate three times. Remove without twisting. Gently tap your holder again for any remaining residue.
4. Open the sweeping head of the cleaning tool and align the position to the holder and the heating blade. Insert smoothly without twisting. Move sideways from left to right to remove the residue around the blade. Gently tap your holder again for any remaining residue.
5. Use cleaning sticks to clean inside the holder without touching the heating blade. Clean also the inside of the holder cap from the bottom and the top.
6. Refrain from applying too much pressure and touching the heating blade.
7. Clean after each pack of the tobacco sticks to save the taste.
8. Watch the tutorial to learn more details on how to clean your IQOS ORIGINALS DUO.
2. Slide the holder cap off and tap out any loose tobacco.
3. Open the rotating head of the cleaning tool and insert without twisting. Gently rotate three times. Remove without twisting. Gently tap your holder again for any remaining residue.
4. Open the sweeping head of the cleaning tool and align the position to the holder and the heating blade. Insert smoothly without twisting. Move sideways from left to right to remove the residue around the blade. Gently tap your holder again for any remaining residue.
5. Use cleaning sticks to clean inside the holder without touching the heating blade. Clean also the inside of the holder cap from the bottom and the top.
6. Refrain from applying too much pressure and touching the heating blade.
7. Clean after each pack of the tobacco sticks to save the taste.
8. Watch the tutorial to learn more details on how to clean your IQOS ORIGINALS DUO.
First steps with IQOS ORIGINALS DUO
Inserting tobacco sticks
Never twist the tobacco stick while inserting it into your IQOS ORIGINALS DUO holder, since this can damage the heating blade.
Charging your IQOS
Remember to keep your IQOS ORIGINALS DUO pocket charger battery charged daily. Try to charge it at the same time as you charge your phone. Charging is faster if plugged to a wall outlet than to a laptop’s USB ports.
Getting started with your IQOS ORIGINALS DUO
Press and hold the IQOS ORIGINALS DUO pocket charger button for 4 seconds, then release. The holder and pocket charger status lights will turn on slowly. To charge the holder, slowly insert it into the pocket charger, then close the door.
Still have questions?
You can contact us the way you want.
An easy way to find answers to your questions.
