Troubleshooting your IQOS ORIGINALS DUO

How to charge your IQOS ORIGINALS DUO

Keep your IQOS ORIGINALS DUO fully charged for up to 20 experiences

1. Place the IQOS ORIGINALS DUO holder inside the pocket charger.

2. Press and release briefly the pocket charger button and check the strip lights on pocket charger to view the pocket charger’s charge status. If there is only one strip light and it is flashing, this means the charge level of pocket charger is too low.

3. Plug the pocket charger into a power outlet with the original IQOS ORIGINALS DUO power adaptor and AC Cable. While your pocket charger is being charged, strip lights will be pulsing.

4. Remember always to use official IQOS ORIGINALS DUO power adaptor and AC Cable. Refrain from charging your device with non-original cable/power adaptor or with a laptop, this may interrupt your experience.

5. Ensure the pocket charger is fully charged to have up to 20 experiences from your holder.

No lights on your IQOS ORIGINALS DUO?

Your device simply might be OFF or discharged

1. Place the IQOS ORIGINALS DUO holder inside the pocket charger.

2. Press the pocket charger button for 10 seconds to RESET which will also turn ON your device.

3. Plug the pocket charger into a wall power outlet with the original IQOS ORIGINALS DUO power adaptor and cable. Always use the original power adaptor and cable and always keep the contacts clean between your holder and pocket charger.

4. While your pocket charger is being charged, strip lights will be pulsing. Remember, a deeply discharged pocket charger may take up to 20 minutes to start charging.

5. For further support you can refer to our Viber assistant.

Is your IQOS ORIGINALS DUO charging too slowly?

Your device simply might not be getting enough charge

1. Always use IQOS ORIGINALS DUO original power adaptor and cable and use a power outlet. This will ensure your pocket charger is being charged in its designed time.

2. Always keep the contacts clean between your holder and pocket charger. This will ensure your holder is getting the charge fast enough from your pocket charger.

Is air not flowing through IQOS ORIGINALS DUO as it should?

Your IQOS ORIGINALS DUO Holder might need a clean.

1. Ensure to let your IQOS ORIGINALS DUO Holder fully cool down before you start cleaning (at least 30 seconds after the last use)

2. Always use the original IQOS cleaning tool and cleaning sticks

3. Refrain from applying too much pressure and touching the heating blade.

4. Clean after each 10 tobacco sticks to save the taste and remember to renew your holder cap in every 6 months.

5. Visit First steps with IQOS ORIGINALS DUO to know how to clean your device.