Troubleshooting your IQOS ORIGINALS DUO

Your device simply might be OFF or discharged

1. Place the IQOS ORIGINALS DUO holder inside the pocket charger. 2. Press the pocket charger button for 10 seconds to RESET which will also turn ON your device. 3. Plug the pocket charger into a wall power outlet with the original IQOS ORIGINALS DUO power adaptor and cable. Always use the original power adaptor and cable and always keep the contacts clean between your holder and pocket charger. 4. While your pocket charger is being charged, strip lights will be pulsing. Remember, a deeply discharged pocket charger may take up to 20 minutes to start charging. 5. For further support you can refer to our Viber assistant.

Your device simply might not be getting enough charge

1. Always use IQOS ORIGINALS DUO original power adaptor and cable and use a power outlet. This will ensure your pocket charger is being charged in its designed time.

2. Always keep the contacts clean between your holder and pocket charger. This will ensure your holder is getting the charge fast enough from your pocket charger.

Your IQOS ORIGINALS DUO Holder might need a clean.

1. Ensure to let your IQOS ORIGINALS DUO Holder fully cool down before you start cleaning (at least 30 seconds after the last use)

2. Always use the original IQOS cleaning tool and cleaning sticks

3. Refrain from applying too much pressure and touching the heating blade.

4. Clean after each 10 tobacco sticks to save the taste and remember to renew your holder cap in every 6 months.

5. Visit First steps with IQOS ORIGINALS DUO to know how to clean your device.