Why is device registration important?

The most important condition to have access to all services offered by us is device registration.
We suggest that you get to know in more detail all the features that you will get in case of device registration.

1. Warranty service

By registering the device, you will get the opportunity to use the warranty service at the time of purchase. We offer 12-month warranty service for every component of your device, as well as fast and free replacement of the device under warranty service.

2. Accidental Damage Coverage

Under this initiative, in case of physical damage to the device, IQOS users can replace each of the components of the device, one time at a time.

3. Old device exchange

Registering Your device you will get an opportunity to exchange it with a new one for surcharge.

4. Free delivery

Free delivery service is also available to our registered users for purchases of AMD 4500 or more.

5. VIBER assistant

Your personal Viber assistant will allow you to easily use various services offered by us, such as: Viber diagnostics, online store, online chat with an expert.

6. Be the first to know all our news

It will be easier to learn about our news thanks to registration. We constantly inform you about our offers and news through Viber, SMS and e-mail messages.


If you have other questions, you can find their answers in the Frequently Asked Questions section of our website or call the Customer Service Center at +37444004767 .