Terms of Circular Program

1. General Provisions
1.1. These terms and conditions (“Terms”) are applicable to and govern participation in the program Circular Program (“Program”). The Program is recycling initiative conducted by “Philip Morris Armenia” LLC in the territory of Armenia.

1.2. The Program aims at educating and inducing behavioral change around responsible disposal of our products post use and providing simple and convenient solutions to our consumers to collect and return their used consumables and end of life devices to us so we can dispose of them responsibly.

2. Participants
2.1. The Program is addressed to persons (“Participants”) who:

(a) are legal aged users of Eligible Product (“LAU”) registered in the IQOS users’ database.
(b) meet the requirements laid down in Section 3 of these Terms.

2.2. “Philip Morris Armenia” LLC has the right to amend these Terms in the event of new significant circumstances. These Terms may be modified or terminated by “Philip Morris Armenia” LLC at its sole discretion any time without prior notice to Participants. You will be informed but we still recommend that you periodically review them.

2.3. The following are excluded from participation in the Program:

(a) persons who, under applicable law, are minors or, according to applicable legal provisions, cannot be a participant of a Program;
(b) adults who do not smoke or use nicotine containing products;
(c) LAU who are “Blacklisted” or violated terms and conditions of any service or program initiated by “Philip Morris Armenia” LLC or its third party service providers;
(d) Devices that the LAU received via Trade-in, replaced under the product warranty terms or lending programs.

3. Program conditions
3.1. To become a Participant, a LAU must:

(a) Visit one of the official IQOS stores.
(b) Bring back one of the products listed below (“Eligible Product”):
   (i) VEEV ONE Pod;
   (ii) VEEV NOW Disposable Electronic Cigarette;
   (iii) VEEV ONE Device;
   (iv) IQOS Device (2.4, 2.4+, 3.0, Multi, 3 DUO, Originals DUO);
   (v) lil Solid Device (2.0, Es);
   (vi) IQOS Iluma Device (Iluma, Iluma One, Iluma Prime).
(c) Bring back the product with no remuneration listed below (“Non-Eligible Waste”):
   (i) Heat-not-burn tobacco sticks (HEETS/FIIT).
(d) Declare an interest in participating in the Program.
(e) Consent that our expert will thoroughly evaluate the items and determine their eligibility.
(f) Accept these Terms by signing up for the Program.

4. Reimbursement
4.1. The reimbursement in the Program consists of remuneration amount per each returned Eligible Product (“Reimbursement Term”) in the amount of 250 AMD per such item.

4.2. At the discretion of “Philip Morris Armenia” LLC in selected retail stores remuneration of 250 AMD or a fuel coupon equivalent per each Eligible Product (minimum 5 items and, in case the number of returned items is more than 5, total number of such items shall be rounded down to 5) will be offered to Participants. 

4.2. The Reimbursement Term may be changed by “Philip Morris Armenia” LLC at any time without prior notice to Participants. To receive reimbursement for Eligible Products, Participant should be registered on Idram payment system website. In case of no registration on Idram, the remuneration will be transferred to Participant’s phone number.

5. Claims
5.1. Any claims resulting from these Terms that may be raised by a Participant against “Philip Morris Armenia” LLC expire 3 months after the date on which a claim becomes due or according the legislation of the Republic of Armenia, whichever provides a longer claim period.

6. Liability
6.1. “Philip Morris Armenia” LLC is not the provider of the reimbursement directly of Idram payment system website and will not be liable to any extent for the quality and performance of this item and its compliance with all applicable laws and regulations.

6.2. “Philip Morris Armenia” LLC will be liable only for its own actions or omissions, including willful misconduct and negligence. Other than that, “Philip Morris Armenia” LLC will not be liable to the maximum extent permitted under applicable law for any direct losses, loss of profits, sales, revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or net economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising or otherwise resulting from participation in the Program.

7. Compliant procedure
7.1. The Participant may inform “Philip Morris Armenia” LLC about any irregularities related to the Program 90 days from the date of finding the reason for the complaint.

7.3. The complaint should be filed via contact information mentioned in Section 8.3.

7.3. The complaint should contain:

(a) Name of the Participant;
(b) Phone number of the Participant;
(c) Detailed reason and description of the complaint.

8. Miscellaneous
8.1. Details of how personal data that you provide to us will be processed are given in our Privacy Notice available at pmiprivacy.com.

8.2. These Terms are subject to the laws of the place where “Philip Morris Armenia” LLC has its registered office. Any legal dispute will be subject to the exclusive jurisdiction of the court of location of “Philip Morris Armenia” LLC. The Terms are made in Armenian, English and Russian. In case of contradictions between texts, Armenian text shall prevail.

8.3. For questions, inquiries and contact information, please refer to IQOS.am or call at +374 44 004767 every day 9:00-21:00.