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Privacy and cookies

To the extent that in the touchpoint we collect any personal information about you, hereby we notify that we will collect and process it in accordance with these Terms. We and each other members of the Philip Morris International group of companies is a “PMI affiliate”. “We” (or “we” or “us” or “our”) refers to the PMI affiliate that is using information about you, and the relevant PMI affiliate will identify itself to you when collecting your information through, for example, transparent privacy disclosures. When we say “a PMI product” (or similar, e.g. a website, a mobile application, or a call centre), we mean a product (or website, mobile application, or call centre, etc.) of ours or of another PMI affiliate.

Depending on the purposes for which information about you was collected, information about you may be shared with, and accessed by, other PMI affiliates, if appropriate to fulfil such purposes. The information will be shared with PMI affiliate, which deals with administration of personal data processing for PMI affiliates; the information will be shared with the PMI affiliate that is responsible for the country in which you are normally resident (if it wasn’t the affiliate that first collected the information); and if you travel out of your normal country of residence, the information may be used also by the PMI affiliates that operate in the countries in which you are travelling.

Details of the PMI affiliates and the countries in which they are established are available on the relevant country pages of www.pmi.com.

The information about you that we use may include:

• You may choose to provide us with information in a variety of contexts – for example, when: purchasing PMI products or services in a store; contacting a PMI call centre; downloading and using a PMI digital platform; registering with a PMI consumer/prospect database; registering a device with us; subscribing to a PMI panel portal; registering to receive PMI press releases or email alerts; participating in PMI competitions, promotions or surveys; or contacting us through one of our digital platforms, or by e-mail, social media or telephone. In these cases, the information that we collect and use will normally be apparent from the context in which you provide information. For example, if you order a product from us through CSC phone order, you will need to provide your name, surname, birth date, contact and billing details in order for us to fulfil your order; or if you want to experience a guided trial of a PMI product, you will need to provide your name, surname, birth date and e-mail/phone number.

In the event that you provide sensitive information (including your physical or mental health or condition), by accepting these Terms, you give us your explicit consent to process such sensitive information.

• Information that is collected automatically

The information collected may include details of your IP address or unique device identifier, location data, details of any cookies that we may have stored on your device, and details of the pages accessed, search terms entered, or links clicked within the digital platform.

• Information that we acquire from third parties

From time to time, and only where permitted by law, we may acquire information about you from third parties. This may include information shared between PMI affiliates, publicly-available profile information on third party social media sites (such as Facebook and Twitter), and lists acquired from third party agencies.

General uses of information about you

In general, we may process information about you for the following purposes:

(a) information that you provide is typically used for verifying your age and status as a user of products containing tobacco; dealing with your inquiries and requests; enabling you to use PMI digital platforms; administering your orders and accounts, processing payments, correspondence, including sending you marketing communications in accordance with your communications preferences; providing you information about the products; administrative and troubleshooting purposes; improving PMI products and the information that we (or our affiliates) provide to our customers; inviting you to participate in surveys or market research campaigns which will be conducted by us or third parties; providing you with information about, and managing, PMI affiliates, their promotions (where permitted by law), products and services, events and the regulation of tobacco products;

(b) information that is collected automatically is typically used for business-analytics related reasons; to send you personalised communications that may interest you; and to assist us, and our affiliates, to improve the products and services we (and they) offer; and

(c) information that PMI affiliates acquire from third parties may (where permitted by law) be combined with other information about you in order to update or supplement PMI affiliates’ records, to learn more about your preferences, and to provide you with information about PMI products or services that is better tailored to your needs. As well as sharing information about you between PMI affiliates for the reasons explained above, we may also share personal information about you with:

(a) third parties who provide PMI affiliates or you with products or services (such as advisers, payment service providers, delivery providers, information services providers and age verification providers);

(b) PMI affiliates’ carefully-selected third party business partners and advertisers so that they can contact you with products, services and promotions that they think may interest you, in accordance with your preferences; and

(c) other third parties, where required or permitted by law, for example: regulatory authorities; government departments; in response to a request from law enforcement authorities or other government officials; when we consider disclosure to be necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; and in the context of organisational restructuring.

Cookies or similar technologies may be used on PMI digital platforms to collect certain information automatically. The specific cookies and technologies used will depend on the digital platform in question. For that reason, to learn about the cookies (including Google analytics cookies) and similar technologies used on a digital platform, including how you can accept or refuse cookies, please see the cookie notice made available on or through that digital platform.

For example, to learn about cookies or similar technologies used on the www.pmi.com website, please visit the pmi.com cookie notice, a link to which is available within the footer to every page of the website. The pmi.com cookie notice is also available here.

If you want to unsubscribe from receiving any marketing related promotions notification, please call contact centre 374 44 004767 or visit one of our stores.

The period for which we may retain personal information about you will depend upon the purposes for which the information was collected, whether you have requested the deletion of the information, and whether any legal obligations require the retention of the information, (for example, for tax and accounting purposes). In general, we will not retain personal information about you for longer than is necessary to fulfil the purposes for which the information was collected. You have the following rights in respect of personal information about you that we hold:

(a) request us to give you access to the information;

(b) request us to correct it, or update it;

(c) request us to erase (destruct) it;

(d) request termination of personal information processing;

(e) request implementation of other actions required under the law.

In addition, you may unsubscribe from any communications we send you using the process described in this document. You can withdraw your consent on personal data processing pursuant to the procedure envisaged under the Law of the Republic of Armenia “On Protection of Personal Data”. Withdrawal of your consent on personal data processing entails the consequences stipulated under the Law of the Republic of Armenia “On Protection of Personal Data”.

If you have any questions, or wish to exercise any of your rights, you can contact us at IQOS Customer Support at 374 44 004767 or via contact.am@iqos.com

IQOS is not risk free. For adults only.