IQOS Devices

IQOS holder and pocket charger are designed to be safe, as electronic devices, when used in accordance with the instructions in the User Guide. They both comply with the EU consumer electronic safety requirements indicated by the “CE"" (European Conformity) symbols on the packaging. For more details refer to the User Guide.
If your IQOS device is not working, simply perform a reset . Still no luck? Please contact Customer Care։ +37444004767, or visit an IQOS Store nearby ․Other channels to contact us are our Viber Assistant and the IQOS Armenia Facebook chat . This service is available only for legal-age smokers .
Keep IQOS away from water, direct sunlight and/or heat. Do not leave an IQOS device for an extended period of time in a hot place, such as inside a car, as the battery or electronics may be damaged or significantly deteriorated.
Prepare the IQOS holder
  • switch off your IQOS holder
  • wait for at least 30 seconds to cool down the blade
  • remove the cap
  • slide open your IQOS Cleaning Tool and check if it is not deformed and free of particles
  • Insert

    • with a straight and gentle gesture, insert the IQOS Cleaning Tool till it touches the bottom of the heating chamber
    • do not twist yet.
    • Clean

      • without any further pushing pressure, gently twist IQOS Cleaning Tool 2-3 times
      • stop twisting, and extract the Tool straight from the holder
      • gently tap the holder and the Cleaning Tool to remove the tobacco residuals:
      • Finalize – use the IQOS Cleaning Sticks as a finishing touch.

        • insert the IQOS Cleaning Stick straight along the chamber
        • do not push or hit against the blade
        • do not attempt to clean the blade
        • in case IQOS Cleaning Stick is blocked, do not force it. Simply use the IQOS Cleaning Tool and repeat the above steps.
        • IQOS Cap

        • Clean the inside of the IQOS Cap from the top with the IQOS Cleaning Sticks
        • Clean the bottom of the Cap with the IQOS
        • Cleaning Tool:

          • Insert the IQOS Cleaning Tool till it touches the bottom of the Cap
          • Without extra push, gently twist the IQOS Cleaning Tool 2 - 3 times
          • Stop twisting, and gently tap both the cap and the IQOS Cleaning Tool to remove tobacco residuals.
Gently tap the IQOS Cleaning Tool on a surface and use a cloth to get rid of the residues. Do not clean it with water and avoid any humidity in the IQOS holder or charger.
To ensure optimal taste, we recommend cleaning your IQOS once a day. A regular clean up of your IQOS will make the cleaning process quick and smooth. Only use IQOS original cleaning tools to clean your IQOS.
Wipe the outside of the Charger, the Holder and the associated accessories with a wipe containing 62–71% ethanol. Dispose the used wipes in a bin.Next, thoroughly clean the blade, the inside area of the holder surrounding the blade and the whole extractor with IQOS cleaning sticks. Dispose the used sticks in the bin with the wipes.
We care deeply about the safety of our consumers. Based on currently available medical expertise and scientific data, our processes incorporate special measures during this situation to help ensure the safety of our consumers: All IQOS devices and accessories used for Lending or Guided Trial are being handled using disposable gloves and protective masks. Additionally, our sales experts sanitize, repack and quarantine them for the amount of time that, based on current scientific knowledge, does not allow the Coronavirus to survive on the device