HEETS tobacco sticks

Support Category HEETS tobacco sticks
Support Category HEETS tobacco sticks
Heated tobacco sticks are designed for the similar duration and number of puffs as cigarettes. Up to 14 puffs or about 6 minutes of use, whichever comes first.
The tobacco sticks are designed specifically for IQOS devices. They have an optimal length, diameter and design for the IQOS holder.
The taste of tobacco sticks is different from that of cigarettes because tobacco is heated rather than burned. By heating the tobacco, the taste of the tobacco is released with no taste of burnt paper, smoke or ash.
Yes, these tobacco sticks contain nicotine, which is addictive. Nicotine is naturally present in the tobacco used in heatsticks. Nicotine is released in the vapor that is generated during IQOS usage.
The tobacco part consists of finely ground and specially prepared tobacco that delivers real taste while heating. Non-tobacco part consists of: 1)Cooling plug - made of corn-based material also used in medical, food and beverage industries 2)Air flow chamber – designed to hold the tobacco plug in place and transfer the aerosol to the cooling plug 3)Protective wrap – protective paper wrap which helps to deliver heat evenly 4)Filter - similar to the mouthpiece filter of a cigarette. Made of cellulose acetate.
If you have difficulties inserting the tobacco sticks in the IQOS holder, we advise you to first check whether:
  • There is any tobacco residue left in the holder
  • The heating blade is cleaned thoroughly
  • The holder cap is fully closed
  • If all of the above is all right, you can try to preheat the IQOS holder prior to inserting the tobacco stick:
  • Press the holder button to start heating
  • Wait for 2-3 seconds for preheating
  • Gently insert the tobacco stick
  • Open the lid
  • Press the Button to start heating the device
  • Wait for 2-3 seconds for preheating
  • Gently insert the tobacco stick
Still no luck? You can call us at +37444004767 and our team will provide you with requested information, follow the instructions of our Viber Assistant , contact us via IQOS Armenia Facebook chat or visit an IQOS store nearby. This service is available only for legal-age smokers.
If the tobacco plug is stuck in your cap, remove by gently tapping the cap on a hard surface to extract the tobacco plug, or by using cleaning sticks. If you use an IQOS cleaning stick, simply push the rod outward from the bottom part of the cap. To prevent this issue, please make sure to always lift up the cap before extracting the used tobacco stick.
HEETS do not have an expiration date. To make sure you’re always enjoying optimal taste and experience, here are some storage tips.
  • Do not store HEETS in direct sunlight or expose them to humidity or humid weather conditions.
  • Make sure they are kept dry.

Should you experience any inferior taste, please do not hesitate to contact us.