Support Category IQOS ILUMA Devices
Support Category IQOS ILUMA Devices

  1. 1. Insert the TEREA stick up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second

  2. 2. You can start using your device once the holder vibrates and the lights stay fixed

  3. 3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white

  4. 4. Dispose of the stick immediately after you’ve used it, simply by removing the stick from the holder and disposing of them according to your local waste disposal regulations

  5. 5. Insert the holder in the charger for recharging

No problem. Features and settings can be turned on or off via the IQOS app such as autostart, customization features, lock and unlock device. And do remember to register your device by scanning the QR code on your device. You’ll find it by removing the door cover of your IQOS ILUMA, under the wrap of your IQOS ILUMA PRIME, or on the back side of your IQOS ILUMA ONE. Alternatively, visit and follow the instructions on the screen.
To reset your device, place the holder in the pocket charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done.
There are couple of ways you can check how many uses you have left. Either on the holder itself or by checking the pocket charger with the holder inside. Here’s how:
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Checking the battery level of the pocket charger is easy. Simply short press the side button on the pocket charger. The pocket charger lights will turn on to indicate the battery level:

  • • 4 WHITE lights mean the battery is fully charged
  • • 3 WHITE lights mean up to 75% battery life remaining
  • • 2 WHITE lights mean up to 50% battery life remaining
  • • 1 WHITE light means up to 25% battery life remaining

YELLOW blinking lights displaying on the holder: This means the battery is depleted and the holder needs to be recharged. It’s pretty fast. IQOS ILUMA holder recharge times are:
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TO RESET​ Place Holder in Pocket Charger and press Button for 10 seconds then release. All Status Lights will turn OFF, and turn ON, to confirm a RESET.​ That’s it, you’re done.

It’s quick and easy to charge your device but remember, it’s safer to use the power adapter and charging cable designed for IQOS ILUMA. It takes around 135 minutes to fully charge the pocket charger and up to 10 minutes to fully charge the holder for the first time after unpacking. The holder recharge times are:

  • - 1’ 50” for 1 use*
  • - 3’25” for 1-2 uses*
  • - 5’ 15” 0-2 uses*
  • - and 10’ 05” for its first charge out of the box*

*Please refer to the battery degradation section.

Yes, but only with the charging cable and power adaptor designed for IQOS 3 generations.

To make your experience easier, IQOS ILUMA is packed full of new advanced features.


Once your TEREA stick is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. You don’t need to set up the IQOS app for autostart to work but you can use the IQOS app to deactivate the autostart. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button.

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If your IQOS ILUMA doesn't start on its own then please:

  • • Check that you’re only using TEREA sticks
  • • Make sure they’re being placed in the right direction in the holder
  • • Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
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It is important to know that cleaning the leather wrap is easy. Just grab a damp cloth and wipe it gently. Unfortunately, wraps are not covered by the warranty.