IQOS 2.4 Plus

Support Category IQOS 2.4 Plus
Support Category IQOS 2.4 Plus
You can check the charge level by following these simple steps: 1. For 1 second press the ON/OFF button 2. The LEDs will turn on and indicate the level of charge: - 1 LED = low charge level - 4 LEDs = device is fully charged.
It takes approximately 120 minutes to fully charge the IQOS 2.4 PLUS pocket charger from an electrical outlet. Only charge IQOS 2.4 PLUS device using the supplied AC Power Adapter and USB cable.
The IQOS 2.4 PLUS device does not require a full charge to work. If the IQOS 2.4 PLUS pocket charger is fully charged you may use the holder for up to 20 times.
You can do a reset of your IQOS 2.4 PLUS device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink, signaling the reset.
Holder vibrations are activated in the following situations:
  • At the start of heating (once you press the holder button to start)
  • When the experience is nearly complete (30 seconds prior to the end).
  • the holder light on the IQOS 2.4 PLUS pocket charger indicates a holder malfunction.
  • A slowly pulsing red light while charging means that the holder battery is reaching the end of its lifecycle.
  • The bottom light on the pocket charger Battery Status indicates a pocket charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)
Please, perform a reset of your device and make sure it is in the optimal temperature range. Still no luck? You can go through self diagnostics through our Viber Assistant, contact Customer Care or visit IQOS Stores nearby
The red light, blinking or steady, on your holder may indicate that:
  • Holder is not charged
  • Device is outside its optimal operating temperature (10°C - 40°C)
  • You pressed on the holder button during usage - holder malfunction
    • To resolve the issue, you may try the following:
    • Check that the IQOS 2.4 PLUS pocket charger is switched ON and has enough power
      • Place the holder in the pocket charger and wait until it is fully charged (up to 4 minutes)
IQOS 2.4 PLUS is designed to work in a wide range of temperatures, but the tobacco stick tastes best when the device is used between 0℃ and 40℃.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.