Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 40°C). If the Button light blinks white twice, this indicates that the device operates outside it's operating temperature. Please wait until the device is within temperature limits. If the Button light blinks red, this might indicate a device malfunction.
Please, perform a reset of your device and try again.
Still no luck? You can go through self diagnostics through our Viber Assistant
, contact Customer Care
or visit IQOS Stores nearby